Understanding Our General Terms and Conditions
At Federal Moving & Storage, we value transparency, trust, and professionalism in every service we provide. Our General Terms and Conditions outline the essential details that ensure a smooth and reliable moving experience for every customer. These guidelines help protect both our clients and our team, setting clear expectations for the moving process.
| Section | Description |
|---|---|
| 1. Service Agreement | Before any move begins, Federal Moving & Storage provides a written agreement outlining the scope of services, pricing, and estimated timeframes. This ensures clarity and mutual understanding from the start of the project. |
| 2. Scheduling and Cancellations | Clients are encouraged to schedule moves in advance to secure preferred dates. If changes or cancellations are necessary, we request timely notice to adjust plans and minimize any potential fees. |
| 3. Payment Terms | All payment details, including deposits and final balances, are stated in the service agreement. Federal Moving & Storage accepts various payment methods and provides receipts for every transaction to maintain full transparency. |
| 4. Liability and Insurance | Federal Moving & Storage takes every precaution to protect your belongings during the move. While our team is trained and insured, clients are also encouraged to discuss additional insurance options for valuable or delicate items. |
| 5. Client Responsibilities | To ensure efficiency, clients are asked to prepare their belongings for packing or transport as agreed. Providing accurate information about access points, item quantity, and special requirements helps us deliver the best results. |
| 6. Limitations of Liability | While every effort is made to prevent damage or delays, unforeseen circumstances such as weather or traffic may affect the schedule. Federal Moving & Storage works diligently to minimize such impacts and keep clients informed. |
